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Accessibility Statement

At La Alameda Boutique Hotel, we are committed to ensuring that our website is accessible to all individuals, including those with disabilities. We continuously strive to improve the user experience for everyone by applying relevant accessibility standards and best practices.

Effective Date: 12/15/2024

Our Commitment

  • A booking is considered confirmed once payment has been successfully processed.

  • Guests will receive a confirmation email containing booking details, check-in/check-out times, and any relevant policies.

  • If you do not receive a confirmation email within 24 hours, please contact us immediately.

  • Booking modifications or special requests are subject to availability and must be confirmed via email.

  • Upon successful payment, guests will receive a confirmation email containing booking details, check-in instructions, and policies. Check-in details, including access codes or key retrieval instructions, will be provided within 24 hours of arrival. Guests who do not receive check-in information should contact us immediately."

Security Deposit & Incidental Charges

  • Check-in time: 4:00 PM Check-out time: 11:00 AM.

  • Early check-in and late check-out requests are subject to availability and additional fees.

  • Guests must return keys or access cards at check-out. A replacement fee may apply for lost keys

Chargebacks & Fraud Prevention

  • Guests agree not to initiate fraudulent chargebacks.

  • In the event of a chargeback dispute, we reserve the right to provide evidence to our payment processor to contest the claim.

  • Repeated chargebacks or payment fraud may result in blacklisting from future bookings.

  • ​By completing a booking, guests agree to first attempt resolution with us before initiating a chargeback dispute. Unauthorized chargebacks may be contested, and repeated chargebacks will result in a permanent ban from future bookings

Force Majeure Policy

We are not liable for cancellations due to events beyond our control, including but not limited to:
 

  • Natural disasters

  • Government restrictions

  • Pandemics or emergencies

  • Acts of God
     

In the event of a Force Majeure cancellation, guests will have the option to receive a credit for a future stay or a partial refund at our discretion. Refund eligibility will be determined based on the nature of the event and how far in advance the cancellation occurs.​

Contact Information

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