Fulfillment and Refund Policy
At La Alameda Boutique Hotel, we are committed to providing a seamless and transparent booking experience. This Fulfillment & Refund Policy outlines how reservations are processed, fulfilled, and refunded.
Effective Date: 12/15/2024
Booking Confirmation & Order Fulfillment
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A booking is considered confirmed once payment has been successfully processed.
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Guests will receive a confirmation email containing booking details, check-in/check-out times, and any relevant policies.
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If you do not receive a confirmation email within 24 hours, please contact us immediately.
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Booking modifications or special requests are subject to availability and must be confirmed via email.
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Upon successful payment, guests will receive a confirmation email containing booking details, check-in instructions, and policies. Check-in details, including access codes or key retrieval instructions, will be provided within 24 hours of arrival. Guests who do not receive check-in information should contact us immediately."
Security Deposit & Incidental Charges
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Check-in time: 4:00 PM Check-out time: 11:00 AM.
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Early check-in and late check-out requests are subject to availability and additional fees.
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Guests must return keys or access cards at check-out. A replacement fee may apply for lost keys
Chargebacks & Fraud Prevention
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Guests agree not to initiate fraudulent chargebacks.
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In the event of a chargeback dispute, we reserve the right to provide evidence to our payment processor to contest the claim.
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Repeated chargebacks or payment fraud may result in blacklisting from future bookings.
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​By completing a booking, guests agree to first attempt resolution with us before initiating a chargeback dispute. Unauthorized chargebacks may be contested, and repeated chargebacks will result in a permanent ban from future bookings
Force Majeure Policy
We are not liable for cancellations due to events beyond our control, including but not limited to:
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Natural disasters
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Government restrictions
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Pandemics or emergencies
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Acts of God
In the event of a Force Majeure cancellation, guests will have the option to receive a credit for a future stay or a partial refund at our discretion. Refund eligibility will be determined based on the nature of the event and how far in advance the cancellation occurs.​
Contact Information
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For any questions regarding these terms, please contact us:
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Phone: +5378311605