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Fulfillment and Refund Policy

At La Alameda Boutique Hotel, we are committed to providing a seamless and transparent booking experience. This Fulfillment & Refund Policy outlines how reservations are processed, fulfilled, and refunded.

Effective Date: 12/15/2024

Booking Confirmation & Order Fulfillment

  • A booking is considered confirmed once payment has been successfully processed.

  • Guests will receive a confirmation email containing booking details, check-in/check-out times, and any relevant policies.

  • If you do not receive a confirmation email within 24 hours, please contact us immediately.

  • Booking modifications or special requests are subject to availability and must be confirmed via email.

  • Upon successful payment, guests will receive a confirmation email containing booking details, check-in instructions, and policies. Check-in details, including access codes or key retrieval instructions, will be provided within 24 hours of arrival. Guests who do not receive check-in information should contact us immediately."

Security Deposit & Incidental Charges

  • Check-in time: 4:00 PM Check-out time: 11:00 AM.

  • Early check-in and late check-out requests are subject to availability and additional fees.

  • Guests must return keys or access cards at check-out. A replacement fee may apply for lost keys

Chargebacks & Fraud Prevention

  • Guests agree not to initiate fraudulent chargebacks.

  • In the event of a chargeback dispute, we reserve the right to provide evidence to our payment processor to contest the claim.

  • Repeated chargebacks or payment fraud may result in blacklisting from future bookings.

  • ​By completing a booking, guests agree to first attempt resolution with us before initiating a chargeback dispute. Unauthorized chargebacks may be contested, and repeated chargebacks will result in a permanent ban from future bookings

Force Majeure Policy

We are not liable for cancellations due to events beyond our control, including but not limited to:
 

  • Natural disasters

  • Government restrictions

  • Pandemics or emergencies

  • Acts of God
     

In the event of a Force Majeure cancellation, guests will have the option to receive a credit for a future stay or a partial refund at our discretion. Refund eligibility will be determined based on the nature of the event and how far in advance the cancellation occurs.​

Contact Information

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